Is there a contact phone number? Can I order by phone?;

In case you have any questions or want to place a phone order, you can call 6947072424 from Monday to Friday between 10:00 AM and 4:00 PM.

What are the payment methods?;

During the ordering process, you have the option to choose one of the following payment methods:

Payment via credit, debit, and prepaid cards..

2. Bank deposit (in the deposit reason, please state the name under which you placed your order)

What is the process when the payment method is a bank deposit?;
You deposit the amount of your order at the nearest bank or make the deposit via e-banking. In both cases, mention your order number in the reason for payment. Then, send the proof of deposit to steehos.shop@gmail.com, indicating your order number. The order begins the moment we are notified that the money has been deposited. The deposit must be made within 5 (five business) days from the date of your online order, otherwise, the order will be automatically canceled. PIRAEUS BANK IBAN: GR8801720790005079098321741 ALPHA BANK IBAN: GR6201403270327002002010240
VIVA IBAN: GR7870100000000535874411726
Beneficiary: OMICRON TRIA O.E. In case of a deposit from another bank, bank charges will be borne exclusively by the buyer.
 
When will I receive my order?;

All orders within Greece are shipped within seven* business days, and to Cyprus and Europe within nine business days. In the case of bank deposit, shipping begins on the day we are notified that the funds have been deposited into the account.

in case of a festive period, two extra working days are added

What is the shipping fee?;

For shipments to Athens by courier with home delivery, the shipping cost is €4.00.

For shipments within Greece with Box Now The shipping cost is €2.00.

For shipments to Cyprus with Box Now, the shipping cost is €8.00.

For shipments within the European Union, the shipping cost is €22.50.

How can I cancel an order that I have completed?;

It should be done immediately by notifying us via email at e-mpoutik@steehos.com or at least by phone at 6927072424.